Brenner Shores LLC is committed to providing an excellent shopping experience. If the dress shoes or casual shoes you purchased do not meet your expectations, you may submit a return request in accordance with this policy. Please carefully read the information below regarding return conditions, the application process, and refund arrangements.
1. Return Period
Customers may contact us to request a return within 30 calendar days of receiving the merchandise.
To ensure timely processing, please submit your request via email within the return period, including your order number, the product name, and the reason for the return. Return requests will be reviewed and processed in accordance with this policy and applicable laws.
If applicable laws mandate a longer return period or other compulsory consumer rights, we will comply with those laws.
2. Return Conditions
We accept return requests for dress shoes and casual shoes that meet the requirements of this policy.
Opened Items: Customers may submit a return request even if the product packaging has been opened.
Product Inspection: Customers may inspect the style, size, material, and appearance of the product within reasonable limits.
Product Condition: Please keep the product, shoe box, accessories, and packaging intact whenever possible. Signs of significant wear, damage, missing accessories, or improper handling that renders the item unfit for resale may affect the return process, though this does not infringe upon statutory consumer rights.
Product Issues: If there are quality issues, incorrect items shipped, or significant discrepancies between the product and the order description, please contact us promptly and provide photos or other relevant information for verification.
Return Confirmation: Please contact our customer service team before shipping the item back to confirm return requirements and the correct return address.
3. How to Request a Return
Please follow the steps below to process a return:
Step 1: Submit a Return Request
Send an email to jessie@brennershores.com with the following information:
Order number
Name and quantity of the item(s)
Reason for return
Photos of the item(s), if necessary
Step 2: Wait for Customer Service Confirmation
Our customer service team will review your request and inform you of the applicable return conditions, return shipping instructions, and the return address.
Step 3: Ship the Item(s) Back
Please ship the item(s) back according to the instructions provided by customer service. Keep your shipping receipt and tracking number safe so you can monitor the return shipment status.
Step 4: Return Inspection and Refund Processing
Upon receiving the returned item(s), we will verify the condition of the product and ensure the request complies with relevant policies. Requests that meet the refund criteria will proceed to the refund processing stage.
4. Return Address
Address: 7691 Brightwood Dr, Las Vegas, NV 89123
5. Return Shipping Costs
Return shipping costs are determined based on the reason for the return and applicable laws:
Quality issues, incorrect items, or shipping errors: Upon verification, we will cover reasonable return shipping costs in accordance with applicable policies or provide another appropriate solution.
Returns due to personal reasons: If there are no quality issues and the return is due to reasons such as incorrect size, style preference, or a change of mind, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.
Unconfirmed returns: To avoid issues with identifying or receiving return packages, please contact our customer service team before shipping the item(s) back.
6. Refund Processing Time
Once we receive the returned item(s) and complete the necessary review, refunds for eligible requests are typically processed within 3–5 business days.
Refunds will be issued via the original payment method whenever possible. The actual time it takes for funds to appear in your account may depend on the processing speeds of banks, card issuers, or third-party payment providers; therefore, the date the refund is received may differ from the date the refund was initiated. If there is a delay in processing your refund, please contact us at jessie@brennershores.com to check the status.
7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. For orders that have not yet shipped, we will evaluate the feasibility of cancellation based on the order's processing status and applicable policies.
If the item has already been shipped, you may need to request a return in accordance with this policy after receiving the item. Any refunds will be processed based on the actual payment made and applicable laws.
8. Situations Not Eligible for Return
To the extent permitted by applicable law, the following situations may affect your return or refund request:
The item has issues caused by improper use or damage resulting from human error.
The item or its accessories are significantly missing or altered from their original condition at the time of delivery.
The return request falls outside the return period specified in this policy and does not qualify for return under other statutory provisions.
The return request involves verified fraud or contains materially false information.
We will review each request based on the specific circumstances. These terms do not exclude or limit any statutory quality guarantees, statutory rights of return, or other non-waivable consumer rights.
9. Contact Us
If you have any questions regarding returns, refunds, or order cancellations, please contact us using the details below.
Company: Brenner Shores LLC
Address: 7691 Brightwood Dr, Las Vegas, NV 89123
Phone: 8573754764
Email: jessie@brennershores.com
Thank you for choosing Brenner Shores LLC. We are committed to assisting you with your return and refund requests through a clear and reasonable process.