Brenner Shores LLC (hereinafter referred to as "we" or "us") values your personal privacy and is committed to protecting the personal information you provide when visiting and using our official website. This Privacy Policy outlines how we collect, use, store, protect, and disclose personal information, as well as how you may exercise your privacy rights.
This policy applies to all users who purchase dress shoes or casual shoes, browse products, place orders, or contact customer service through our website.
1. Company Information and Data Controller
Company: Brenner Shores LLC
Address: 7691 Brightwood Dr, Las Vegas, NV 89123
Phone: 8573754764
Email: jessie@brennershores.com
To the extent permitted by applicable law, Brenner Shores LLC determines the purposes and means of processing personal information collected through this website and acts as the data controller for such personal information.
2. Personal Information We Collect
We may collect the following categories of information when you visit the website, purchase products, or contact us:
(1) Identity and Contact Information
Includes your name, email address, contact phone number, billing address, and shipping address.
(2) Order and Transaction Information
Includes purchased items, shoe styles and size selections, order numbers, order amounts, order status, refund records, and related transaction details.
(3) Payment-Related Information
When you make a payment, we may receive payment status, transaction IDs, payment methods, and necessary information related to order processing. Sensitive payment data, such as full credit card details, is typically handled by the respective payment service providers; we do not actively collect payment information beyond what is necessary for order processing.
(4) Device and Access Information
Includes IP address, browser type, device information, access times, pages viewed, website interaction records, and information collected via cookies or similar technologies where applicable.
(5) Customer Service Information
Includes inquiries, complaints, return/exchange requests, and other communications submitted via email, phone, or website forms.
3. How We Use Personal Information
We may use the information we collect for the following purposes:
Processing, confirming, and managing your orders.
Completing payment verification, processing refunds, and handling related transactions.
Arranging order delivery and providing necessary logistics notifications.
Responding to product inquiries, order-related issues, and after-sales service requests.
Maintaining website operations, security, and the reliability of transaction processing.
Identifying, investigating, and preventing fraud, unauthorized transactions, and other security risks.
Improving product information, website functionality, and the user shopping experience.
Complying with applicable laws and regulations, accounting record requirements, and lawful regulatory requests.
Sending marketing communications, subject to obtaining necessary authorization or having a valid legal basis.
We will not use your personal information for purposes incompatible with those described in this policy without an appropriate legal basis.
4. Payment Processing and Stripe
To facilitate secure online transactions, we may use Stripe as a third-party payment processing service provider; the specific payment methods available will be those displayed on the checkout page.
When you choose to pay via Stripe, relevant transaction information may be processed by Stripe in accordance with its privacy policy and applicable terms. Stripe may use necessary transaction information to conduct payment verification, fraud monitoring, security reviews, and transaction risk management.
You generally do not need to register for or log in to a Stripe account to use certain payment methods offered on the checkout page, depending on the selected payment method and Stripe's specific requirements.
We use relevant payment information only to the extent necessary to process orders, verify payments, handle refunds, resolve transaction disputes, and fulfill legal obligations. Stripe's processing of personal information is governed by its own privacy policy.
5. Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to support proper website operation, remember user preferences, maintain the shopping process, analyze website traffic, and improve the user experience.
Cookies may be categorized as follows:
Necessary Cookies: Used for the shopping cart, checkout, security verification, and basic website functionality.
Functional Cookies: Used to remember certain user preferences.
Analytical Cookies: Used to understand website traffic and usage patterns to help us improve the website. Third-party cookies: These may be set and managed by payment service providers or other authorized service providers.
For non-essential cookies that require prior consent by law, we will enable them only after you click "Accept" on the cookie banner or otherwise provide valid consent. You may manage your preferences via cookie settings or your browser settings.
Disabling certain cookies may affect specific website functionalities. The handling of third-party cookies is also subject to the privacy policies of the respective third parties.
6. Sharing and Disclosure of Personal Information
We do not sell your personal information. To fulfill legitimate and necessary business purposes, we may share relevant information in the following circumstances:
Payment service providers: For processing payments, refunds, and transaction security verification.
Logistics and delivery service providers: For delivering goods, updating logistics status, and handling delivery-related issues.
Website hosting and technical service providers: For website maintenance, data storage, security protection, and troubleshooting.
Professional service providers: Disclosure to entities providing accounting, legal, or other professional services, to the extent necessary.
Government agencies and legal authorities: Disclosure as required by law, pursuant to valid legal proceedings, or when necessary to protect legitimate rights and interests.
Relevant service providers must process personal information within the scope of authorization, in accordance with applicable laws and their agreements with us.
7. Data Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are determined based on applicable laws, accounting and tax requirements, dispute resolution needs, and legitimate business purposes.
Generally, information related to orders, payments, refunds, and transaction records may be retained for up to seven years after order completion, or longer if required by applicable law. Other information will be deleted, anonymized, or otherwise appropriately handled after the relevant purposes have been fulfilled, in accordance with applicable laws and actual needs.
8. Information Security Measures
We implement reasonable technical and organizational measures to protect personal information and mitigate the risk of unauthorized access, use, disclosure, alteration, loss, or destruction.
These measures may include access rights management, security monitoring, system maintenance, and transaction security mechanisms provided by third-party payment service providers. While we strive to protect your information, no method of internet transmission or electronic storage is absolutely secure. We cannot guarantee that any information transmission or storage system is entirely free from risk.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of personal information, subject to applicable law.
To request the restriction of, or object to, certain personal information processing activities.
To withdraw previously given consent (without affecting the lawfulness of processing based on consent prior to withdrawal).
To request a portable copy of your personal information (to the extent required by applicable law).
To opt out of certain marketing communications or activities defined by law as the sale or sharing of personal information and targeted advertising.
If you wish to exercise these rights, please email jessie@brennershores.com. To protect your privacy, we may need to verify your identity and will respond to requests within the timeframes required by applicable law.
10. Privacy Rights for U.S. Residents
For consumers subject to U.S. state privacy laws, we will handle privacy requests in accordance with the relevant legal requirements.
If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies, California residents may have the right to know about the collection, use, and disclosure of their personal information; to request access to, correction of, or deletion of their personal information; and—where applicable by law—to opt out of the sale or sharing of personal information and to limit the use of certain sensitive personal information.
We will not unlawfully discriminate against consumers for exercising their privacy rights under the law.
To submit a privacy request or to learn how to opt out of activities defined by applicable law as the sale or sharing of personal information, please contact us at:
Privacy Contact Email: jessie@brennershores.com
If we engage in activities requiring a "Do Not Sell or Share My Personal Information" option, we will provide the appropriate opt-out mechanism as required by applicable law.
11. Children's Privacy
This website is intended for general consumers and is not specifically designed for children. We do not knowingly collect personal information from children who have not reached the relevant age threshold established by applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us at jessie@brennershores.com. Upon verification, we will take appropriate measures as required by applicable law.
12. Third-Party Websites and Services
This website may contain links to third-party payment services, external websites, or other third-party services. The privacy practices of third-party services are the responsibility of the respective service providers.
We recommend that you read the privacy policies and relevant terms of these services before using them. We do not have full control over the specific practices regarding data processing activities independently controlled by third parties.
13. International Data Transfers
If you access this website from outside the United States, your personal information may be processed in the United States or in other countries or regions where relevant service providers are located, for purposes such as website operations, payment processing, technical support, or other legitimate business needs.
Where required by applicable law, we will take appropriate measures to provide necessary protections for the cross-border transfer of such personal information.
14. Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in business operations, website functionality, or applicable laws.
Updated versions will be posted on this page, indicating the effective date. For material changes that require prior notice or consent under applicable law, we will take appropriate measures in accordance with such requirements.
We recommend that you review this page periodically to stay informed about our latest privacy practices.